Armstrong Client Support

Enterprise support without losing the human connection.

A dedicated entry point for clients to register incidents and requests that will be routed into Armstrong’s Atlassian service management workflow.

Discuss your challenge
JSMService management
TraceableRequest lifecycle
SecureClient intake
HumanAccountable support

A clearer support journey

Incident

Report an interruption or degradation that affects an existing service.

Service request

Request access, information, configuration or a standard operational action.

Enhancement

Propose an improvement or functional evolution for an existing solution.

Critical support

Escalate an urgent production impact through the agreed support channel.

Connected to Jira Service Management

  1. Identify client, service and impact
  2. Create the appropriate Jira request type
  3. Track assignment, SLA, communication and resolution

Let’s build what comes next

Your next transformation deserves more than a vendor.

Tell us what you are building, transforming or scaling. We will connect strategy, architecture and people around the outcome.